We're here to help.

How do I sign in?

Enter your email on the sign-in page and we send you a code (and a link). There is no password to forget. On iPhone and iPad, tapping the link in the email opens the Rumpus app directly.

How do I turn on notifications on my iPhone?

In Rumpus, open Settings → Notifications and tap Enable, then allow them when iPhone asks. If you said no before, turn them on in the iPhone's own Settings → Notifications → Rumpus. You can choose which kinds you get, and set quiet hours, in the same place in Rumpus.

How do I add the Home Screen widget?

Touch and hold an empty spot on your Home Screen, tap Edit, then Add Widget, and choose Rumpus. It shows the one thing worth knowing right now, what’s next and what’s due. Open Rumpus once first so the widget knows it’s you.

How do I set rules for a child?

Settings → Family & members → tap their name. Each switch turns a feature on or off for that person, and grown-ups decide everything a child can use.

How do I cancel?

Settings → Plan & usage → Cancel plan. Your plan runs to the end of the month you’ve paid for, then stops. Plans are managed on the web, so there is nothing to cancel in the App Store.

How do I download or delete our data?

In Settings, Export everything gives you a copy of what your family made. Delete family & cancel account removes every chat, picture, memory and file, along with the keys that could ever read them.

Something isn’t working right.

In Rumpus, open the ☰ menu and tap Send feedback: it tells us which screen you were on. Or email us at the address above with what you tapped and what happened.

The details are in the Privacy Policy and the Terms of Service.