Terms of Service

These Terms are an agreement between you and Kerfuffle Labs LLC, a Massachusetts limited liability company ("we", "us"), which operates Family Rumpus (the "Service"). By creating an account, clicking to accept, or purchasing a plan, the adult account owner agrees to these Terms for the household. Our Privacy Policy and Children's Privacy Notice explain how we handle information and are part of these Terms.

1. What Family Rumpus is

A family assistant, on the web and on iPhone and iPad. A household shares one account; each person talks to an AI assistant that keeps the family calendar, lists and reminders, remembers helpful facts, reads email you forward, makes pictures, songs and stories, looks things up, reads and watches web pages you name, and can speak its answers aloud.

2. Who can have an account

• A family account is opened by an adult (18 or older) living in the United States — the account owner — who is responsible for the family's use of the Service.
• The account owner can add adults and children, give other adults admin rights, and decide what each member can use.
• Sign-in is by one-time codes and links sent to email (children use a sign-in code or link a parent gives them). Keep your email account secure; you're responsible for activity under your family's account.

Children may use the Service only through a child profile created and authorized by their parent or legal guardian; a child is not asked to enter this contract independently.

3. Children

• Only a parent or legal guardian can create a child's profile. By creating one, you confirm you are that child's parent or legal guardian and that you consent to the child using the Service and to our handling of the child's information as described in the Children's Privacy Notice.
• Children can't create accounts, make purchases, or change their own sign-in details.
• You choose the features available to each child and are responsible for age-appropriate supervision. The Service's ordinary privacy settings may limit routine visibility into a child's private chats, but a verified parent or legal guardian may request access to all personal information collected from the child as described in the Children's Privacy Notice.

4. The assistant is an AI

• The assistant is an artificial intelligence, not a person, and says so when asked. It is not a friend, counselor or companion, and it is not a substitute for a parent, teacher, doctor, therapist or emergency service. If anyone may be in danger, call 911, or call or text 988.
• The Service identifies itself as AI when a child begins using it and periodically during extended use. It may suggest a break. Safety responses are automated and may fail; the Service does not monitor continuously and cannot contact emergency services for you. If someone may be in immediate danger, contact 911 or the appropriate local emergency service.
• It can be wrong. Answers, summaries, calendar entries taken from email, and page readings can be incomplete or mistaken. Check anything that matters — dates, doses, prices, addresses — before relying on it.
• Nothing the Service says is medical, legal, financial or other professional advice.

5. When the assistant acts for you

Some features act on your family's behalf: adding events, sending reminders and notifications, replying in texts, and reading or watching web pages.

• It does what you or your family members ask. Review what it sets up.
• Reading and watching pages. When you ask, the Service opens public web pages for you and may click or search on them to find the answer. It won't sign in, pay, accept a site's terms, solve captchas, or get around a site's blocks on automated visitors. Only ask it to read pages you're entitled to view; some sites don't allow automated visits, and we may decline or stop watching any page.
• The Service may respect technical instructions and access limits used by websites, limit request frequency, and stop or decline access if a site objects or blocks automated access. You may not use the Service to evade a block, disguise the source of traffic, access restricted content, or continue after authorization has been withdrawn.
• A watch reports what it reads. It can miss a change or read a page wrong, so don't rely on it alone for anything time-critical (like ticket sales or safety notices).

6. Your content

• As between you and us, you retain your rights in content your family submits. To the extent permitted by law and by our agreements with the applicable provider, we assign to you any rights we may have in output generated for your family. AI output may not be unique, copyrightable, accurate or free of third-party rights, and similar output may be generated for others. Your use of output must comply with these Terms and applicable law.
• You give us permission to store, process and transmit your family's content only as needed to run the Service for your family — including sending it to the service providers listed in the Privacy Policy that power the features you use. We do not use it for advertising, and our use of it for AI training is limited as described in the Privacy Policy.
• Only upload what you have the right to share. Don't upload photos of people outside your household without their permission.

7. Acceptable use

Don't use the Service to:

• break the law, or harm, harass, impersonate or deceive anyone;
• create, request or share sexual or intimate content involving a minor or any person without valid consent; create harmful, exploitative or sexualized depictions of a child; or use a real person's name, voice or image to impersonate, deceive, harass, exploit or embarrass them. Do not upload or edit a person's photo unless you have authority and any consent the law requires;
• access another family's data, probe or attack the Service, or upload malware;
• scrape or overload websites, get past paywalls or sign-ins, or collect other people's personal information through watches or page reading;
• resell the Service, use it to build a competing product or dataset, or get around usage limits.

We may remove content, pause features, or suspend accounts that break these rules, and will tell you why where we reasonably can.

8. Plans, billing and cancellation

• Before purchase, we clearly show the recurring price, billing frequency, when charges begin, any trial terms, and how to cancel. By separately agreeing to the recurring charge, the account owner authorizes us to charge the selected payment method each billing period until cancellation. We send an electronic acknowledgment containing the offer terms and cancellation instructions.
• You may cancel online in Settings through a process no more difficult than enrollment, and cancellation takes effect at the end of the paid period unless law requires otherwise. We send renewal reminders where required by law. Deleting the family also cancels the subscription.
• Allowances. Each plan includes a monthly allowance for AI features. An account owner can also set limits on the heaviest features (for example, songs per month or number of watches), or remove them; the plan's allowance still applies. Unused allowance doesn't carry over. Top-up packs you buy don't expire while your account is open, including if you cancel and come back later (they work again once a plan is active). They aren't refundable, and unused packs end when the account is deleted.
• Price changes take effect at your next renewal, with at least 30 days' notice by email.
• Refunds. Except where law requires otherwise, subscription charges are nonrefundable and cancellation stops future renewals rather than refunding the current period. If we terminate a paid plan for reasons other than your breach, we will refund the prepaid amount attributable to the unused period. Nothing here limits any refund or cancellation right provided by applicable law or the platform through which you purchased.
• Subscriptions can't be bought inside the iPhone or iPad app.

9. Text messages

When a number is added, we send one confirmation text identifying Family Rumpus and asking the number's user to reply YES. Until that reply, we send no other message. Consent covers nonmarketing service messages and replies requested through the Service; it is not a condition of purchase. Message frequency varies and message and data rates may apply. Reply STOP to stop or HELP for help. We retain the confirmation record. A child's number must be added by a parent, and the YES must come from the child's phone. Carriers aren't liable for delayed or undelivered messages.

Before using Family Rumpus in a group text, you must have permission from every participant. Each participant can see other participants' numbers and the assistant's replies. We do not add or proactively text a new participant without that number's confirmation.

10. Other services

Connecting Google Calendar, Apple iCloud, or a calendar feed lets the Service read and, where you allow it, add events. Those services' own terms apply to your accounts with them.

For the iOS app, these Terms are between you and Kerfuffle Labs, not Apple. Apple has no obligation to furnish maintenance or support and is not responsible for the app or claims relating to it. If the app fails to conform to an applicable warranty, you may notify Apple for any refund of the purchase price Apple is required to provide; to the maximum extent permitted by law, Apple has no other warranty obligation. You represent that you are not in a U.S.-embargoed country or on a U.S. prohibited-party list. You must comply with applicable third-party terms. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce the iOS provisions.

11. Availability and changes to the Service

The Service is provided as is and as available. We're a small company; features change and outages happen. If we shut the Service down, we'll give at least 30 days' notice and a way to export your family's data.

12. Disclaimers and limits on liability

TO THE EXTENT THE LAW ALLOWS, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. TO THE EXTENT THE LAW ALLOWS, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, AND OUR TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO WHAT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM (OR $50 IF YOU PAID NOTHING).

The exclusions and cap do not apply to our gross negligence or willful misconduct; our breach of confidentiality obligations; liabilities arising from a security incident to the extent caused by our failure to use reasonable safeguards; or any liability that applicable law does not permit us to exclude or limit. Some jurisdictions do not allow certain warranty exclusions or damage limitations, so some of these terms may not apply to you.

13. Ending your account

You can delete your family account at any time in Settings; we promptly remove your content as described in the Privacy Policy. We may suspend or close accounts that break these Terms, with notice where practical, and will let you export your data unless the law or safety prevents it.

14. Disputes

These Terms are governed by Massachusetts law, without regard to conflict-of-law rules, except that mandatory consumer protections of your home state still apply. You or we may bring an individual claim in an eligible small-claims court. Any other dispute must be brought in a state or federal court with jurisdiction where you live or in Massachusetts, and each party consents to personal jurisdiction in those courts.

15. Changes to these Terms

We'll tell account owners about material changes by email or in the app at least 30 days before they take effect. If a change materially affects payment obligations, dispute terms, or how we collect, use or disclose children's personal information, we will obtain any affirmative agreement or renewed parental consent required by law before the change applies. Otherwise, continued use after the stated effective date constitutes acceptance; if you disagree, you may cancel and delete the account.

16. Contact

Kerfuffle Labs LLC · 2 Bridgeview Cir, Ste 8 #267, Tyngsborough, MA 01879 · [email protected] · (351) 345-9190